Avaya merlin ii Mode D'Emploi

Introduction

This User’s Guide explains how the MERLIN II Attendant works and how to
change

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initial settings. To use the MERLIN II Attendant:

Complete the MERLIN II Attendant planning forms.

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Planning Form A—Business Days

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Planning Form B—Business Hours

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Planning Form C—Announcement

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Planning Form D—Announcement

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Planning Form E—Routing Plan

Time Reallocation

Recordings

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Planning Form F—Supervised Transfer Operations

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Planning Form G—Blind Transfers

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Planning Form H—Call Processing Options

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Planning Form I—Individual Changes

If you need planning forms, order them from the AT&T
Customer Information Center, 1-800-432-6600. The document
order number is 999-504-139.

Have the MERLIN II Attendant installed by an authorized AT&T
technician who has completed the following procedures:

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Administered a port on a Basic Telephone (012) Module for each

MERLIN II Attendant

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Programmed your business schedule and route plans

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Recorded your announcements

Be sure you know your authorized caller code. See “Changing the
Authorized Caller Code” in Section 2, “Changing the Current
Settings” for more information about this code.