Avaya merlin ii Mode D'Emploi

these announcements can offer callers the option to dial individual extension
numbers, which can be from two to four digits.

Depending on your business hours, you can allow callers to dial a route or an
extension number when your business is open (Day announcement), then
provide information such as business hours when your business is closed
(Night announcement). If your business operates 24-hours a day, you can use
just the Day announcement. Here are two examples:

ABC Company office hours are 8:30 a.m. to 5:00 p.m. Monday through
Friday. Callers who dial the business’ toll free number hear the Day
announcement when the MERLIN II Attendant answers. The Day
announcement instructs callers to enter a route number (1 through 

to reach

a specific department or an extension number to contact a particular

individual. Callers who call after 5:00 p.m. or on the weekends hear the
Night announcement when the MERLIN 11 Attendant answers. The Night
announcement provides the regular office hours and allows callers to dial
extension numbers to connect with employees who are working after-hours.

XYZ Company has 24-hour sales and customer service departments. Callers
on lines answered by the MERLIN II Attendant hear the Day announcement
no matter what time they call. The Day announcement offers callers a choice
between entering the route number for sales (1) or for customer service (2).

There are three types of call handling available with the MERLIN II
Attendant:

● 

Immediate Call Handling

Immediate call handling can be set up so that the MERLIN II Attendant
answers these kinds of calls:

• 

incoming calls on all lines. The receptionist is only required to

help callers who have a rotary telephone or who need additional
assistance.

incoming 

calls 

on specified lines.

● 

Backup Call Handling

Calls are answered by the MERLIN II Attendant only when the
receptionist is unable to answer within a specified number of rings (2 to
6). To set the number of rings, see “Call Processing Options” in Section
2, “Changing the Current Settings”.

● 

Night Service

Using the MERLIN II system feature, Night Service with Time Set, you
can synchronize the clocks on the control unit and the MERLIN II
Attendant so that the Night announcement plays whenever you indicate
that your business is closed. After-hours callers can be given the option to
dial a route number, an extension number, or leave a message on an
answering machine. Or the Night announcement can simply provide the
normal business hours and disconnect without giving callers the option to

dial an entry.