Avaya 18d Mode D'Emploi
Possible Cause 5: Too many standard devices are trying to dial simultaneously. (If the
problem is on a system phone, go to Possible Cause 6.)
problem is on a system phone, go to Possible Cause 6.)
What to do: Stay on the line and wait for dial tone, or try your call later.
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If you can make a call, you may want to increase the number of touch-tone receivers
by adding 206 (1 receiver) or 400 (2 receivers) modules to avoid future problems.
Call the AT&T Helpline.*
by adding 206 (1 receiver) or 400 (2 receivers) modules to avoid future problems.
Call the AT&T Helpline.*
If you wait 30 seconds and still do not hear a dial tone, go to Possible Cause 6.
Possible Cause 6: Local phone company line is faulty.
What to do: One at a time, unplug each outside line from the 206, 400, or 200 module
inside the control unit. Then plug each line into a standard telephone and try to make a
call.
inside the control unit. Then plug each line into a standard telephone and try to make a
call.
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If the trouble appears on the standard phone, try another line cord; if the trouble
persists, report it to your local phone company.
persists, report it to your local phone company.
If the trouble does not appear on the standard phone, the trouble is with your control
unit. Call the AT&T Helpline.*
unit. Call the AT&T Helpline.*
Calls are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause: An auxiliary device answers when it should not (could occur with a fax
machine, voice messaging system, answering machine, or modem).
machine, voice messaging system, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
its auto-answer feature off. Refer to the device’s user manual.
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
its auto-answer feature off. Refer to the device’s user manual.
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For every auxiliary device connected to your system, either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
answer on a later ring (when the Line Ringing for the device’s extension is set to
Immediate Ring) or set the extension’s Line Ringing to Delayed Ring. For a voice
messaging system, check all the settings associated with it. See page 2-11 for a
summary of procedures associated with the voice messaging system and Chapter 5
for complete details on each feature. If the auxiliary device no longer answers calls
automatically, the problem is solved.
summary of procedures associated with the voice messaging system and Chapter 5
for complete details on each feature. If the auxiliary device no longer answers calls
automatically, the problem is solved.
If the problem remains, call the AT&T Helpline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
AT&T Authorized Dealer.
6-8
Troubleshooting