Xerox Phaser 3020 Mode D'Emploi

Common Problems

Xerox® Phaser® 3020
User Guide

100

The machine does not print.

The machine is not receiving 
power.

• Check the power cord connections.
• Check the power switch and the 

power source.

The machine is not selected as 
the default machine.

• On your PC, select your machine as 

your default machine in Windows.

Check the machine for the following:
• The top cover is not closed. Close the machine top cover.
• Paper is jammed. Clear the paper jam. (See 

Avoiding Paper Jams

.)

• No paper is loaded. Load paper. 
• The print cartridge is not installed. Install the print cartridge.
If a system error occurs, contact your service representative.

The connection cable between 
the computer and the machine 
is not connected properly.

• Turn off the printer. Disconnect the 

machine cable and reconnect it. Turn 
the printer on.

The connection cable between 
the computer and the machine 
is defective.

• If possible, attach the cable to 

another computer that is working 
properly and print a job. You can also 
try using a different machine cable.

The port setting is incorrect.

• Check the Windows printer setting to 

make sure that the print job is sent 
to the correct port. 

The machine may be 
configured incorrectly. 

• Check the printer driver options to 

ensure that all of the print settings 
are correct. (See 

Print Procedures

.)

The printer driver may be 
installed incorrectly.

• Reinstall the printer software. (See 

Install Printer Software

.)

The machine is malfunctioning.

• Check the machine status light on 

the control panel to see if the 
machine is indicating a major error. 
Contact a service representative.

A print job is extremely slow.

The job may be very complex.

• Reduce the complexity of the page 

or try adjusting the print quality 
settings.