Xerox Phaser 3020 Mode D'Emploi

Common Problems

Xerox® Phaser® 3020

User Guide

101

Half the page is blank.

The page orientation setting 
may be incorrect.

• Change the page orientation in your 

application. See the printer driver 
help screen.

The paper size and the paper 
size settings do not match.

• Ensure that the paper size in the 

printer driver settings matches the 
paper in the tray.

• Or, ensure that the paper size in the 

printer driver settings matches the 
paper selection in the software 
application settings you use.

The machine prints, but the 
text is wrong, garbled, or 
incomplete.

The machine cable is loose or 
defective.

• Disconnect the machine cable and 

reconnect. Try a print job that you 
have already printed successfully. If 
possible, attach the cable and the 
machine to another computer that 
you know works and try a print job.

• Try a new machine cable.

The wrong printer driver was 
selected.

• Check the application’s printer 

selection menu to ensure that your 
machine is selected.

The software application is 
malfunctioning.

• Try printing a job from another 

application.

The operating system is 
malfunctioning.

• Exit Windows and reboot the 

computer. Turn the printer off and 
back on again.

If you are in a DOS 
environment, the font setting 
for your machine may be set 
incorrectly. 

• Change the font setting. You can set 

the font from Device Settings in 
Xerox Easy Printer Manager on your 
PC. 

Pages print, but they are blank.

The print cartridge is defective 
or out of toner.

• Redistribute the toner to check if 

there is still toner left in the 
cartridge. (See 

Redistributing Toner

.)

• If necessary, replace the print 

cartridge (see 

Replacing the Print 

Cartridge

).

The file may have blank pages.

• Check the file to ensure that it does 

not contain blank pages.

Some parts, such as the 
controller or the board, may be 
defective.

• Contact a service representative.