Xerox Phaser 3020 Mode D'Emploi

Common Problems

Xerox® Phaser® 3020
User Guide

104

Vertical repetitive 
defects

If marks repeatedly appear on the printed side of the page at even intervals:
• The print cartridge may be damaged; run a few prints through the machine and if 

you still have the problem, remove the print cartridge and install a new one. (See 

Replacing the Print Cartridge

.)

• Parts of the machine may have toner on them. If the defects occur on the back of 

the page, the problem will likely correct itself after a few more pages.

• The fusing assembly may be damaged. Contact a service representative.

Background scatter

Background scatter results from bits of toner randomly distributed on the printed page. 
• The paper may be too damp. Load a new batch of paper. Do not open packages of 

paper until necessary so that the paper does not absorb too much moisture.

• If background scatter occurs on an envelope, change the printing layout to avoid 

printing over areas that have overlapping seams on the reverse side. Printing on 
seams can cause problems.

• If background scatter covers the entire surface area of a printed page, adjust the 

print resolution through your software application or using the printer driver options. 
(See 

Print Procedure

.)

Misformed 
characters

• If characters are improperly formed and producing hollow images, the paper stock 

may be too slick. Try different paper. (See 

Media Guidelines

.)

Page skew

• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See 

Media Guidelines

.)

• Ensure that the guides are not too tight or too loose against the paper stack. (See 

Loading Paper.

)

Wrinkles or creases

• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See 

Media Guidelines.

)

• Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees in 

the tray.

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