Xerox Phaser 3020 Mode D'Emploi
Common Problems
Xerox® Phaser® 3020
User Guide
103
Dropouts
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist spots on its
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist spots on its
surface. Try a different brand of paper. (See
Media Guidelines
.)
• The paper is damaged. The manufacturing processes can cause some areas to reject
toner. Try a new ream or brand of paper.
• Change the printer option and try again. Go to Printing Preferences in Easy Printer
Manager or CWIS, select the Paper tab, and set type to Thick. (See
Paper and
Media
.)
• If these steps do not correct the problem, contact a service representative.
White Spots
If white spots appear on the page:
• The paper is too rough and dirt from the paper falls to the inner areas of the
• The paper is too rough and dirt from the paper falls to the inner areas of the
machine on to the transfer roller. Clean the inside of your machine. (See
Cleaning
the Machine
.)
• The paper path may need cleaning. (See
Cleaning the Machine
.)
Vertical lines
If black vertical streaks appear on the page, the surface (drum part) of the print
cartridge inside the machine has probably been scratched.
• Remove the print cartridge and install a new one. (See
cartridge inside the machine has probably been scratched.
• Remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
.)
If white vertical streaks appear on the page the inside of the machine may be dirty.
• Clean the inside of your machine. (See
• Clean the inside of your machine. (See
Cleaning the Machine.
)
If these steps do not correct the problem, contact a service representative.
Background
If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See
• Change to a lighter weight paper. (See
Media Specifications
.)
• Check the environmental conditions: very dry conditions or a high level of humidity
(higher than 80% RH) can increase the amount of background shading.
• Remove the old print cartridge and install a new one. (See
Replacing the Print
Cartridge
.)
Toner smear
If toner smears on the page:
• Clean the inside of the machine. (See
• Clean the inside of the machine. (See
Cleaning the Machine.
)
• Check the paper type and quality. (See
Media Guidelines
.)
• Remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
.)
Condition
Suggested Solutions
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