Cisco Cisco Agent Desktop 8.0 Guide De Montage

This configuration assumes that:

■

All product suite software running in the corporate domain accesses the 
ICM PG and the CAD servers via TCP/IP addresses.

■

The customer already has an existing corporate domain.

Key points of this configuration are:

■

The CAD servers are installed on the same hardware as the ICM PG.

■

Desktop Administration is installed on the ICM PG.

■

Global configuration files and the installation files for Desktop Agent and 
Desktop Supervisor are placed on a networked file server in the corporate 
domain.

Advantages of this configuration are:

■

Desktop Administrator is co-resident with the ICM PG.

■

Supervisors and agents are able to fully use all the functionality provided 
by the product suite without any additional setup.

Things to consider with this configuration are:

■

Administrators must log into the corporate domain before running Desktop 
Administrator. Domain trust relationships are required to avoid this 
problem.