Cisco Cisco Agent Desktop 8.0 Guide De Montage

Cisco Desktop Product Suite 4.6 requires Cisco ICM v4.6.2 or 5.0. 

Consult the Cisco CallManager Compatibility Matrix (for IPCC Enterprise) for the 
appropriate versions of other applications required in your contact center 
environment. The compatibility matrix is located at:

www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

The Cisco Desktop servers require either one or two Microsoft SQL Server 
licenses, depending on where the Recording and Statistics server is installed:

■

One license is required if it is installed on a separate machine from ICM.

■

Two licenses are required if it is installed on the same machine as ICM.

To successfully install the DIrectory Services Sync server so that it will 
synchronize with the ICM database, you must establish an ODBC connection 
and SQL account. 

The SQL account must have read privileges with the ICM Logger 

database.

The ODBC connection is used to communicate with the 

ICM Logger database. If the logger database is using the Named Pipes network 
library as the connection method, you must have a user account with sufficient 
privileges to create a named pipe on the ICM Logger server. If the ICM Logger 
database is using TCP/IP as the connection method, you may use the local 
administrator account.

For information on setting up SQL accounts and ODBC connections, consult 
your Microsoft documentation.

Tomcat is a Java-based webserver. If you are installing the IP Phone Agent 
application, it is needed to work with the XML pages displayed by IP phones. 
More information about Tomcat may be found at http://jakarta.apache.org. 

JRE, or Java Runtime Environment, is required to run the Java applets and 
JavaServer Pages (JSP) used by the IP Phone Agent application.