Cisco Cisco Agent Desktop 8.0 Guide De Montage

The use of desktop monitoring in your contact center increases bandwidth 
requirements. Consult the best practices document, Cisco Agent Desktop 
Bandwidth Requirements, for more information.

The space requirements for the Recording and Statistics server depend on the 
size of the contact center. In general, it requires the following:

■

1 GB to store agent state and call activity records for a 7 days per 
week/10 hours per day contact center with 250 agents taking calls that 
last an average of 1 minute each.

■

1 MB hard drive space for each minute of recorded call.

■

1 GB hard drive space to store recordings, assuming 20 supervisors each 
of whom record ten 5-minute calls per day. 

If the audio files are stored on a partition using the FAT32 file 

system, a limit of 21,844 objects can be stored. If this recording limit is 
exceeded, supervisors will be unable to record any more audio files. There 
is no such limitation on an NTFS file system partition.

300 MHz Pentium
128 MB RAM
16 MB free space
NIC supporting Ethernet 2

not supported

not supported

1 GHz Pentium
1 GB RAM
3 GB free space
NIC supporting Ethernet 2

not supported

1 GHz Pentium
1 GB RAM
100 MB free space
NIC supporting Ethernet 2

* See page 1-14 for the Recording and Statistics server special requirements.