Cisco Cisco Agent Desktop 8.5 Références techniques

Outbound calls made by IP Phone Agents are not displayed in Supervisor 
Desktop.

Transfers and conferences between desktop agents and IP phone agents may 
not display correctly in Supervisor Desktop.

All servers run on machines using one of these operating systems:

■

Windows NT Server 4.0, Service Pack 6 or greater

■

Windows 2000 Server, Service Pack 3 or greater (not Advanced Server 
version)

One instance of the Call/Chat server is allowed per logical call center. (A logical 
call center (LCC) is the root of the LDAP tree where Cisco Desktop applications 
query for information. It is used to segregate logically separate call centers within 
the LDAP server.)

The client library starts its own CORBA server on each agent and supervisor PC, 
so that it may receive asynchronous messages from the Call/Chat server.

There is no limit on the number of agents or supervisors supported by the server, 
or on the size of the text messages transmitted. Scrolling marquee messages are, 
however, limited to 200 characters.

There can be one instance of the Enterprise server per logical call center. 

There can be one IP Phone Agent server per logical call center. 

One instance of the LDAP server is supported per Windows server.

One instance of the LDAP server is supported per Windows server. It must reside 
on a different computer than the primary LDAP server does. This optional server 
is read-only, and is intended for use only if the primary server goes off-line. The 
Replication server ensures that the primary and secondary LDAP servers contain 
identical information.