Cisco Cisco Agent Desktop 8.5 Références techniques

The Tomcat webserver must reside on the same computer as the IP Phone Agent 
server.

One instance of the server software is supported per Windows server. There can 
be multiple Voice-Over IP Monitor servers per CallManager cluster.

On a 1.266 GHz Windows 2000 server with 256 Mb RAM:

There are no hard limits in the monitor server on the number of calls that can be 
monitored by the server, or on the number of supervisors; it is limited only by the 
hardware.

A single Voice-Over IP Monitor server can support up to 400 IP phones and up to 
40 simultaneous monitoring/recording sessions. A single recording application 
may have up to 16 simultaneous G.711 recordings or 4 simultaneous G.729 
recordings (client-side DLL capacity).

The Voice-Over IP Monitor server can monitor hard IP phones (e.g., Cisco 7905, 
7910, 7940 or 7960 phones) connected to a Cisco CallManager. It can also 
monitor the Agent Desktop soft phone if Cisco Media Termination Service (MTS) 
is installed.

The Voice-Over IP Monitor server supports G.711 u-law and a-law and G.729. 
Conversations using any codec other than G.711 and G.729 will not be available 
for monitoring. The codec that an IP phone uses is configurable in the Cisco 
CallManager.

In order for silent monitoring and recording to work correctly, the millisecond 
packet size for the G.711 and G.729 codecs must be set to 20 milliseconds in 
the Cisco CallManager Administration application. 

300

30

11.0

5.5

2.8

400

40

19.5

7.0

2.8 

NOTE: The figures in this table are based on the VoIP Monitor server sniffing only voice 

traffic, not data traffic.