Cisco Cisco Agent Desktop 8.5 Références techniques

Cisco Desktop Product Suite 4.6 includes the following applications:

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Desktop Administrator

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Agent Desktop

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Supervisor Desktop

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Call/Chat

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Enterprise Data

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IPCC License Administration

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LDAP server

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LDAP Sync server

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LDAP Monitor server

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Call/Chat server

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Enterprise server

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Voice-Over IP Monitor server

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Recording and Statistics server

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Replication server

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IP Phone Agent server