Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Agent Desktop User Guide
60
September 2011
Browser Toolbar
The browser toolbar is the basic Internet Explorer toolbar. It allows you to navigate
among web pages you view, refresh a current page, and return to your home page.
among web pages you view, refresh a current page, and return to your home page.
Accessing Work Sites
Your administrator can set up a list of frequently-used websites. These “favorites”
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
Accessing Other Websites
Your administrator can configure the browser to include the optional Address field.
This enables you to access a website that is not listed in the Work Sites box.
This enables you to access a website that is not listed in the Work Sites box.
NOTE: The first tab, which is reserved for web pages the supervisor
pushes to you, never has an Address field on it. The Address field
appears only on the other tabs.
pushes to you, never has an Address field on it. The Address field
appears only on the other tabs.
If you access a website that uses popup windows, those popups will create new
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the integrated browser is limited to a maximum of 6 tabs.
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the integrated browser is limited to a maximum of 6 tabs.
Table 18.
Browser toolbar buttons and shortcut keys
Icon Name
Shortcut
Description
Back
Alt+left arrow Returns you to the last page you viewed.
Forward Alt+right arrow Takes you to the page you viewed before clicking the
Back button.
Stop
Esc
Stops the browser from loading a web page.
Refresh F5
Refreshes the current web page.
Home
Alt+Home
Returns you to your predefined home page.
—
Next tab Ctrl+Shift+T
Takes you to the next tab.
—
Address Alt+D
Moves the cursor to the Address field (if configured).
—
Browser Ctrl+Shift+B
Moves the cursor to the browser pane.
—
Work
Sites
Sites
Alt+W
Moves the cursor to the Work Sites field.