Cisco Cisco Customer Voice Portal 8.0(1)

ip host tts-en-us <put IP of TTS server here>

ip host asr-en-us <put IP of ASR server here>

ivr tts-server rtsp://tts-en-us/synthesizer

ivr asr-server rtsp://asr-en-us/recognizer

VXML Server IP - The following template configuration lines identify the voice applications
to the gateway (that is, the built-in voice application, HelloWorld, and customhelloworld, the
voice application you create in Exercise #2, as well as other needed applications). Replace <put
CVP VXML Server IP here> (in two places) with the IP address you are using for the
all-in-one-box installation.

As general information, be aware that the last line of each of the following application
configurations identifies the exact name used for the application as it is deployed on the VXML
server. This is the only line in the definition that is case sensitive. That is, it identifies HelloWorld
exactly as the application is deployed on the VXML server). The application definition for
customhelloworld (lowercase) should exactly match the name of the custom voice application
you will create later in Call Studio.

Note: It is only necessary to modify the lines that specify the CVP VXML Server IP address.

application

  service helloworld flash:CVPSelfService.tcl

    param CVPPrimaryVXMLServer <put CVP VXML Server IP here>

    param CVPSelfService-port 7000

    param CVPSelfService-app HelloWorld

application

  service customhelloworld flash:CVPSelfService.tcl

    param CVPPrimaryVXMLServer <put CVP VXML Server IP here>

    param CVPSelfService-port 7000

    param CVPSelfService-app customhelloworld

The final lines of the standalone example template that you must modify are in the dial-peers
section. The dial-peer definitions are the configuration lines that tell the gateway to process the
calls coming in and that associate specific phone numbers with specific voice applications that
the gateway should request from the VXML server.

The first dial-peer section in the following example tells the gateway to accept all digits from
the POTS phone. The next two sections essentially tell the gateway to send the call to itself,
converting the call to VoIP in the process, then request the proper voice application from the
VXML server, based on the dialed number.

The last two dial-peer sections associate an incoming VoIP call with a voice application.

If you are performing the POTS portion of the exercise, you must replace <put gateway IP
here> (in two places) with the actual IP address of your gateway, otherwise, you must delete
these dial-peer definitions.

dial-peer voice 1000 pots

 description Required for FXS phone (POTS phone) input

 service session

 forward-digits all

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)