Cisco Cisco Customer Voice Portal 8.0(1)

Cisco

List of Figures

Figure 1: Unified CVP Standalone VXML Server - HelloWorld Voice Application Call Flow......................................12

Figure 2: Unified CVP Standalone VXML Server - customhelloworld Voice Application Call Flow............................13

Figure 3: Unified CVP Standalone VXML Server - customhelloworld Voice ApplicatioUnified CVP Standalone VXML
Server - with Reporting...................................................................................................................................................15

Figure 4: Unified CVP Comprehensive Call Flow Example...........................................................................................17

Figure 5: Call Management Administration - Main Window..........................................................................................29

Figure 6: Call Management Administration - Defining a Trunk.....................................................................................30

Figure 7: Unified CM - Define Trunks............................................................................................................................32

Figure 8: Unified CM - Define a Route Pattern..............................................................................................................33

Figure 9: Unified CM - All Route Patterns Defined........................................................................................................34

Figure 10: CVP Installation - Reporting Password.........................................................................................................39

Figure 11: CVP Operations Console - Login Window....................................................................................................42

Figure 12: CVP Operations Console - Main Window.....................................................................................................42

Figure 13: View List of VXML Servers Known to the Operations Console...................................................................44

Figure 14: Add VXML Server (standalone) to List of VXML Standalone Servers Available to the Operations Console.44

Figure 15: CVP Operations Console - Add Voice Gateway............................................................................................46

Figure 16: CVP Operations Console - Confirm Added Gateway Message.....................................................................47

Figure 17: Call Studio - New Project Named..................................................................................................................59

Figure 18: Call Studio - Creating customhelloworld Call Flow......................................................................................60

Figure 19: Call Studio - Creating customhelloworld Call Flow - Connections...............................................................61

Figure 20: Call Studio - Creating customhelloworld Call Flow - Audio Element...........................................................62

Figure 21: Call Studio - Creating customhelloworld Call Flow - Audio Element (Alternate)........................................63

Figure 22: Call Studio - Deploy Voice Application.........................................................................................................64

Figure 23: Call Studio - Browse to Application's Deploy Destination............................................................................65

Figure 24: Verify the Custom Voice Application is on the VXML Server.......................................................................66

Figure 25: Custom Voice Application status.bat Results.................................................................................................67

Figure 26: status.bat - VXML Server Status....................................................................................................................67

Figure 27: Call Studio - Creating customhelloworld Call Flow - Audio Element (Alternate)........................................69

Figure 28: CVP Operations Console - Define the CVP Call Server...............................................................................74

Figure 29: CVP Operations Console - Define Additional Call Server Configuration Items...........................................74

Figure 30: CVP Operations Console - Add Reporting Server.........................................................................................76

Figure 31: CVP Operations Console - Control Center - Network Map..........................................................................79

Figure 32: Reporting - Examine Reporting Server Statistics for Comprehensive Call...................................................80

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)

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