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Cisco Unified Contact Center Management Portal 8.5
Mode D'Emploi
Cisco Cisco Unified Contact Center Management Portal 8.5 Mode D'Emploi
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Contents
Preface .................................................................................................................. 1
Purpose .......................................................................................................... 1
Audience ......................................................................................................... 1
Organization ................................................................................................... 1
Related Documentation ................................................................................ 2
Product Naming Conventions ...................................................................... 3
Conventions ................................................................................................... 4
Obtaining Documentation and Submitting a Service Request ................. 4
Documentation Feedback ............................................................................. 5
1.
Welcome ......................................................................................................... 7
About Unified Contact Center Management Portal .................................... 7
How does it work? ..................................................................................... 8
Getting Started ............................................................................................... 8
Web Portal Overview ................................................................................ 8
Host Administrator Tasks .......................................................................... 8
Tenant Administrator Tasks ...................................................................... 8
Tenant User Tasks .................................................................................... 8
Accessing the Online Help ........................................................................... 9
Logging In and Out ...................................................................................... 10
Logging In to the Web Tool ..................................................................... 10
Logging Out of the Web Tool .................................................................. 11
Single sign-on ......................................................................................... 11
Home Page ................................................................................................... 11
Your Home Page ..................................................................................... 11
Changing Your Password ........................................................................... 13
Web Tool Commands and Browser Interaction ....................................... 14
Supported Browsers................................................................................ 14
Using Popup Blockers ............................................................................. 14
2.
Settings ......................................................................................................... 15
Managing Settings ....................................................................................... 15
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