Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide

Cisco

Contents

Preface .................................................................................................................. 1

Purpose .......................................................................................................... 1

Audience ......................................................................................................... 1

Organization ................................................................................................... 1

Related Documentation ................................................................................ 2

Product Naming Conventions ...................................................................... 3

Conventions ................................................................................................... 4

Obtaining Documentation and Submitting a Service Request ................. 4

Documentation Feedback ............................................................................. 5

Welcome ......................................................................................................... 7

About Unified Contact Center Management Portal .................................... 7

How does it work? ..................................................................................... 8

Getting Started ............................................................................................... 8

Web Portal Overview ................................................................................ 8

Host Administrator Tasks .......................................................................... 8

Tenant Administrator Tasks ...................................................................... 8

Tenant User Tasks .................................................................................... 8

Accessing the Online Help ........................................................................... 9

Logging In and Out ...................................................................................... 10

Logging In to the Web Tool ..................................................................... 10

Logging Out of the Web Tool .................................................................. 11

Single sign-on ......................................................................................... 11

Home Page ................................................................................................... 11

Your Home Page ..................................................................................... 11

Changing Your Password ........................................................................... 13

Web Tool Commands and Browser Interaction ....................................... 14

Supported Browsers................................................................................ 14

Using Popup Blockers ............................................................................. 14

Settings ......................................................................................................... 15

Managing Settings ....................................................................................... 15