Cisco Cisco Agent Desktop 10.0 Mode D'Emploi
Cisco Desktop Administrator User Guide
132
November 16, 2016
High Priority Chat Messages
A high priority chat message is a predefined message that appears in a supervisor’s
Chat window (
Chat window (
). The message behaves just like a regular chat message that
is tagged as high priority—it pops up on the supervisor’s screen on top of all other
windows to attract the supervisor’s attention.
windows to attract the supervisor’s attention.
Figure 65.
Sample high-priority chat message
You can configure a task button on the Agent Desktop toolbar to send such a message
from an agent to the agent’s supervisor(s).
from an agent to the agent’s supervisor(s).