Cisco Cisco Agent Desktop 10.0 Mode D'Emploi
Cisco Desktop Administrator User Guide
40
November 16, 2016
Use the global phone book (
) to create and manage the global phone
books that are shared by all agents.
Use the work flow group phone book (
Figure 13, right
) to create and manage the work
flow group phone books that are shared by agents in specific work flow groups.
Phone books and phone book entries are created and maintained in the Phone Book
Editor dialog box (see
Editor dialog box (see
Using the Phone Book Filter
You can use the phone book filter to find phone book entries more easily. The filter
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
To use the phone book filter:
1. In the Phone Book window, select the Filter check box.
2. From the Filter drop-down lists, select how you want to filter the entries. In the
first two drop-down lists, select your filter criteria: the field to filter by, and the
filter method. In the third field, enter the filter string.
filter method. In the third field, enter the filter string.
For example, if you want to see all phone book entries for persons whose last
name begins with “J”, select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter J in the third field.
name begins with “J”, select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter J in the third field.
The alter operates as soon as you enter your filter string in the third field.
3. To stop filtering the phone book, clear the Filter check box or delete the filter
string in the third field. The entire phone book will once again be visible.
Figure 13.
Phone Book window
Global level
Work flow group level