Cisco Cisco WebEx Support Center WBS29.8 Mode D'Emploi

Cisco

ii

Transfer a session to a WebACD agent or queue .................................................................... 13

Obtain permission from a customer automatically ................................................................ 14

Use chat ................................................................................................................................................. 14

End a support session ....................................................................................................................... 15

Use Voice Call ............................................................................................................................................... 17

Start or end a voice call .................................................................................................................... 17

Allow a participant to speak in a voice call ................................................................................ 18

Leave and rejoin a voice call ........................................................................................................... 18

Set Voice Call options ........................................................................................................................ 19

Manage a Customer's Computer ........................................................................................................... 21

View a customer's system information ....................................................................................... 21

View a list of available scripts ......................................................................................................... 22

Create and publish a custom script ........................................................................................................... 22

Modify or delete a custom script ............................................................................................................... 23

Run a custom script during a session ........................................................................................................ 23

Save and print information about a customer's computer .................................................. 24

Log on to a customer's computer as a different user ............................................................. 25

Restart a customer's computer ...................................................................................................... 26

Transfer Files ................................................................................................................................................. 27

Use basic file transfer ........................................................................................................................ 27

Use advanced file transfer ............................................................................................................... 28

Share Desktops and Applications .......................................................................................................... 31

Share desktops .................................................................................................................................... 31

View a customer's desktop ......................................................................................................................... 31

Control a customer's desktop .................................................................................................................... 32

Show your desktop to a customer.............................................................................................................. 33

Give control of your desktop to a customer .............................................................................................. 34