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Cisco WebEx Support Center WBS29.8
User Guide
Cisco Cisco WebEx Support Center WBS29.8 User Guide
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Transfer a session to a WebACD agent or queue .................................................................... 13
Obtain permission from a customer automatically ................................................................ 14
Use chat ................................................................................................................................................. 14
End a support session ....................................................................................................................... 15
Use Voice Call ............................................................................................................................................... 17
Start or end a voice call .................................................................................................................... 17
Allow a participant to speak in a voice call ................................................................................ 18
Leave and rejoin a voice call ........................................................................................................... 18
Set Voice Call options ........................................................................................................................ 19
Manage a Customer's Computer ........................................................................................................... 21
View a customer's system information ....................................................................................... 21
View a list of available scripts ......................................................................................................... 22
Create and publish a custom script ........................................................................................................... 22
Modify or delete a custom script ............................................................................................................... 23
Run a custom script during a session ........................................................................................................ 23
Save and print information about a customer's computer .................................................. 24
Log on to a customer's computer as a different user ............................................................. 25
Restart a customer's computer ...................................................................................................... 26
Transfer Files ................................................................................................................................................. 27
Use basic file transfer ........................................................................................................................ 27
Use advanced file transfer ............................................................................................................... 28
Share Desktops and Applications .......................................................................................................... 31
Share desktops .................................................................................................................................... 31
View a customer's desktop ......................................................................................................................... 31
Control a customer's desktop .................................................................................................................... 32
Show your desktop to a customer.............................................................................................................. 33
Give control of your desktop to a customer .............................................................................................. 34
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