Cisco Cisco WebEx Support Center WBS29.13 Mode D'Emploi
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Chapter 7
You can use video to personalize and enhance a support session:
Let your customer see you as you provide assistance
If your customer can send video, talk together as if you are face to face
Show an object under discussion
Participants in your session do not require video equipment to view your video.
Minimum requirements for video conferencing
Once you start a support session, WebEx automatically detects your webcam. Most
webcams that connect to your computer's USB or parallel port are compatible. The
video quality can vary depending on the webcam that you use.
webcams that connect to your computer's USB or parallel port are compatible. The
video quality can vary depending on the webcam that you use.
WebEx supports high-quality video up to 360p resolution (640x360). If your site or
meeting does not support high-quality video, then standard video is used.
meeting does not support high-quality video, then standard video is used.
A system that meets the following minimum requirements can send or receive high-
quality video:
quality video:
Video mode
What you need
Sending
A webcam capable of producing high-quality video. WebEx supports
most webcams of this type
most webcams of this type
A computer with at least one GB of RAM and a dual-core processor
A fast network connection
Receiving
A computer with at least one GB of RAM and a single-core processor
A fast network connection
Use Video