Cisco Cisco Unified MeetingPlace 8.6 Guide D’Installation Rapide
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve End-User Problems
3
Cisco WebEx Telephony (TSP) Connection is Down
Problem
Cisco WebEx telephony connection is down. To verify, check the telephony status.
Possible Cause
The telephony connection is lost because the time difference between the
Cisco Unified MeetingPlace and Cisco WebEx is greater than three minutes.
Solution
Make sure that you configure the Cisco Unified MeetingPlace Application Server to use
Network Time Protocol (NTP). You typically configure NTP during the installation of Cisco Unified
MeetingPlace. After installation, you can use the
MeetingPlace. After installation, you can use the
command to configure NTP.
Solution
As a temporary workaround, you can use the
command to manually set the time of the
Cisco Unified MeetingPlace Application Server to match the Cisco WebEx authentication server time.
Possible Cause
The Cisco WebEx certificate expired, or a new certificate was created but not yet
uploaded.
Solution
Create and upload a new Cisco WebEx certificate.
Possible Cause
The Cisco WebEx TSP adapter hostname was not configured to match the
Cisco Unified MeetingPlace Application Server hostname.
Solution
Ask your WebEx Customer Success Manager to verify the Cisco WebEx TSP adapter hostname
configuration.
Related Topics
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module
How to Resolve End-User Problems
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Note
Also see the
.
User Not Redirected to Cisco WebEx Site After Login
Note
This topic applies only to
.