Cisco Cisco Agent Desktop 8.0 Manuel Technique
Set up the day or date conditions for the rule, and then click OK. The condition you set up is
automatically entered in the first line for Data Field Conditions under the Current Rule Conditions
section of the Work Flow window, and the Enable Rule check box is automatically selected.
automatically entered in the first line for Data Field Conditions under the Current Rule Conditions
section of the Work Flow window, and the Enable Rule check box is automatically selected.
In order to specify that an action takes place every week on certain days or at a certain time,
select Day(s) of the week and then check the desired days. You must specify a time of day as
well.
select Day(s) of the week and then check the desired days. You must specify a time of day as
well.
♦
In order to specify that an action takes place on a specific date, select Date, and then select the
desired date from the calendar. Todays date is circled in red. You must specify a time of day
as well.
desired date from the calendar. Todays date is circled in red. You must specify a time of day
as well.
♦
8.
Click Edit next to the two remaining Data Field Conditions in order to display the State Condition
dialog box, and further define the rule, if desired.
dialog box, and further define the rule, if desired.
Specify the Hook State as Off hook.
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Specify the Agent state Is equal To Ready, and click OK .
♦
9.
Under the Actions pane, click Add. The Select Action dialog box appears.
10.