Cisco Cisco Agent Desktop 8.0 Guide De Dépannage

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 Problem
 Solution
 Related Information

This document describes why Cisco Agent Desktop goes into the 

Talking

 state instead of the 

Ready

 state

after a call is completed and disconnected.

Cisco recommends that you have knowledge of these topics:

Cisco CallManager Administration

• 

Cisco Customer Response Solutions (CRS)

• 

The information in this document is based on these software and hardware versions:

Cisco CallManager 3.2.x

• 

Cisco CRS 3.0.2

• 

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

After the Cisco Agent Desktop completes a call and disconnects, Cisco IP Integrated Contact Distribution
(ICD) places the Agent in the 

Talking

 state instead of the 

Ready

 state. The agent must manually log out

and log in to go into the 

Ready

 state. The frequency of this incident increases as call volume grows. This