Cisco Cisco Agent Desktop 8.0 故障排查指南
Why Does Cisco Agent Desktop Go into Talking
State after Hanging up a Call?
State after Hanging up a Call?
Document ID: 44880
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Introduction
This document describes why Cisco Agent Desktop goes into the
Talking
state instead of the
Ready
state
after a call is completed and disconnected.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager Administration
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager 3.2.x
•
Cisco CRS 3.0.2
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
After the Cisco Agent Desktop completes a call and disconnects, Cisco IP Integrated Contact Distribution
(ICD) places the Agent in the
(ICD) places the Agent in the
Talking
state instead of the
Ready
state. The agent must manually log out
and log in to go into the
Ready
state. The frequency of this incident increases as call volume grows. This