Cisco Cisco Agent Desktop 8.0 Guide De Dépannage

Contributed by Cisco TAC Engineers.
Mar 12, 2015

Introduction
Prerequisites
     Requirements
     Components Used
Troubleshooting Scenarios
     Set and Collect Traces for UCCX CAD Email Issues
        UCCX Server Side
        Agent Side Logs
        Microsoft Exchange Server Logs
        Before You Contact Cisco Technical Assistance Center (TAC)
     Check Connected CAD/CSD Connected Ports
        Problem
        Solution
     Unable to Download File Error Encountered
        Problem
        Solution
     Error When You Close CAD When Integrated with CUPS
        Problem
        Solution
     UCCX and CUPS Integration Issues on CDA and CAD
        Problem
        Solution
     Unable to Launch CAD Due to Error
        Problem
        Solution
     CAD Agents Unable to Log In Due to IPv6 Error
        Problem
        Solution: When EM is Enabled
        Solution: When EM is Not Enabled
     Error Message on CAD About CAD Service IP Address Change
        Problem
        Solution
     Error 1310 When You Install CAD
        Problem
        Solution
     Remote Monitoring Failure with UCCX Version 8.5
        Problem
        Solution
     CSD Fails to Start
        Problem
        Solution
     No Logs on the Microsoft Terminal Server
        Problem
        Solution