Cisco Cisco Agent Desktop 8.0 Guide De Dépannage
Files=10
# Threshold may be one of the following OFF, DEBUG, CALL, TRACE, DUMP
# Each level provides successively more debug info, DEBUG should be sufficient for
# most debugging needs, set to OFF when debugging is not required.
Threshold=TRACE
Also open the EemUi.cfg file and remove the pound sign (#) from the line that references TRACE (should be
first line) and add a pound sign to the line that references DEBUG (should be third line). It should look like
this:
first line) and add a pound sign to the line that references DEBUG (should be third line). It should look like
this:
log4j.rootLogger=TRACE,LOG,DBG,CONSOLE
#log4j.rootLogger=CALL#com.calabrio.util.log.SplkLevel,LOG,DBG,CONSOLE
#log4j.rootLogger=DEBUG,LOG,DBG,CONSOLE
#log4j.rootLogger=INFO,LOG,DBG,CONSOLE
#log4j.rootLogger=DUMP#com.calabrio.util.log.SplkLevel,LOG,DBG,
Microsoft Exchange Server Logs
A Microsoft Exchange administrator should be engaged to obtain the Microsoft Exchange mailbox audit logs.
Note: Cisco is not responsible for troubleshooting the Microsoft Exchange server. If there are any questions,
you could request that a Microsoft Exchange administrator obtain and analyze the mailbox audit logs before
you continue with the troubleshoot.
you could request that a Microsoft Exchange administrator obtain and analyze the mailbox audit logs before
you continue with the troubleshoot.
Before You Contact Cisco Technical Assistance Center (TAC)
You should also gather this information before you contact TAC for assistance.
Full UCCX version build with any Engineering Specials (ES) or Cisco Options Package (COP) files
installed, for example 10.0.1.11001−37
installed, for example 10.0.1.11001−37
•
Full version of CAD
•
Version of email server
•
Exact issue description with timestamps and screenshots that show the issue with logs that cover 15
minutes before and after the event in question
minutes before and after the event in question
•
Check Connected CAD/CSD Connected Ports
Problem
While you troubleshoot CAD, you must often quickly find the ports and services from CAD/CSD that are
connected to UCCX.
connected to UCCX.
Solution
Use the show network status search <ip address of CAD machine> command.
Example:
admin:show network status search 10.201.227.238
tcp 0 0 pavdave−uccx105.pavdav:hbci 10.201.227.238:51450
ESTABLISHED
tcp 0 0 pavdave−uccx105.pavdav:3001 10.201.227.238:51461
ESTABLISHED
tcp 0 0 pavdave−uccx105.pavda:52135 10.201.227.238:51460
ESTABLISHED
tcp 0 0 pavdave−uccx105:notify_srvr 10.201.227.238:51449
ESTABLISHED