Cisco Cisco Agent Desktop 8.0 Guide De Dépannage

In a thin−client environment, no agent or supervisor logs are found on the server. This happens because the
user−specific home folder was not mapped.

Map user to the home folder. This can be done if you access the User Properties Dialog box, map the drive
under the Terminal Services Profile lab, and ensure the mapping is in the format:
\\servername\sharename\%username%.

Here is an example from the CAD thin−client guide:

CAD fails to pop into focus in the foreground when a new call arrives.

In some cases, the application might not meet the required conditions to pop to the foreground, or is
pre−empted by another application that takes over the foreground. 

The criteria that a process has to meet to become the foreground window is described here:

The process is the foreground process.

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The process was started by the foreground process.

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The process received the last input event.

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There is no foreground process.

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