Cisco Cisco Agent Desktop 8.5
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Release Notes for Cisco Agent Desktop Release 8.5
Introduction
Introduction
These release notes describe new features, requirements, restrictions, and caveats for Cisco Agent
Desktop Release 8.5. These release notes are updated for every maintenance release but not for patches
or hot fixes. Before you install Cisco Agent Desktop, we recommend that you review this document for
information about issues that may affect your system.
Desktop Release 8.5. These release notes are updated for every maintenance release but not for patches
or hot fixes. Before you install Cisco Agent Desktop, we recommend that you review this document for
information about issues that may affect your system.
System Requirements
Cisco Agent Desktop Release 8.5 is supported with Cisco Unified Contact Center Enterprise and Hosted
Edition Release 8.5. See the Cisco Unified Contact Center Enterprise (Unified CCE) Software
Compatibility Guide at:
Edition Release 8.5. See the Cisco Unified Contact Center Enterprise (Unified CCE) Software
Compatibility Guide at:
Related Documentation
See the product documentation at:
New and Changed Information
Cisco Agent Desktop Release 8.5 introduces the following features.
Release 8.5(1)
•
Display and control of non-ACD calls for phones with multiple phone lines
•
Improved support for Freedom Scientific JAWS 11 (screen reader)
•
Improved accessibility options and toolbar navigation through keyboard shortcuts
•
Single-step transfer and single-step conference
•
The integrated browser in Agent Desktop now supports popups as new tabs or as an Internet
Explorer popup window
Explorer popup window
•
HTTPS support for Desktop Administrator
•
Enhanced LDAP Monitor Service to automatically make nightly backups of the LDAP database and
to ensure backup validity before archiving
to ensure backup validity before archiving
•
Improved phone device search in the Cisco Desktop Administrator VoIP Monitor Device page
•
Support for Microsoft Internet Explorer 8 and Mozilla Firefox 3.6
•
Support for Redhat Linux 4.0 and 5.0 for CAD-BE
•
Support for JRE 1.6.0, Update 24 through Update 31, for Agent Desktop, CAD-BE, and Supervisor
Desktop
Desktop