Cisco Cisco Web Security Appliance S170 Mode D'Emploi
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AsyncOS 9.0.1 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Working With Support
Opening a Technical Support Request
You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
Before You Begin
•
Verify that your Cisco.com user ID is associated with your service agreement contract for this
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
Step 1
Choose Support And Help > Contact Technical Support.
Step 2
(Optional) Choose additional recipients for the request. By default, the support request and configuration
file is sent to Cisco Customer Support.
file is sent to Cisco Customer Support.
Step 3
Enter your contact information.
Step 4
Enter the issue details.
•
If you have a customer support ticket already for this issue, enter it.
Step 5
Click Send. A trouble ticket is created with Cisco.
Getting Support for Virtual Appliances
If you file a support case for a Cisco content security virtual appliance, you must provide your Virtual
License Number (VLN), your contract number, and your Product Identifier code (PID).
License Number (VLN), your contract number, and your Product Identifier code (PID).
You can identify your PID based on the software licenses running on your virtual appliance, by
referencing your purchase order, or from the following table:
referencing your purchase order, or from the following table:
Functionality PID
Description
Web Security Essentials
WSA-WSE-LIC=
Includes:
•
Web Usage Controls
•
Web Reputation
Web Security Premium
WSA-WSP-LIC=
Includes:
•
Web Usage Controls
•
Web Reputation
•
Sophos and Webroot
Anti-Malware signatures
Anti-Malware signatures