Cisco Cisco Web Security Appliance S170 ユーザーガイド

You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When 
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be 
able to send mail to the Internet to send a support request.

Verify that your Cisco.com user ID is associated with your service agreement contract for this 
appliance. To view a list of service contracts that are currently associated with your Cisco.com 
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If 
you do not have a Cisco.com user ID, register to get one. 

Choose Support And Help > Contact Technical Support.

(Optional) Choose additional recipients for the request. By default, the support request and configuration 
file is sent to Cisco Customer Support.

Enter your contact information.

Enter the issue details.

If you have a customer support ticket already for this issue, enter it.

Click Send. A trouble ticket is created with Cisco. 

If you file a support case for a Cisco content security virtual appliance, you must provide your Virtual 
License Number (VLN), your contract number, and your Product Identifier code (PID). 

You can identify your PID based on the software licenses running on your virtual appliance, by 
referencing your purchase order, or from the following table: 

Web Security Essentials 

WSA-WSE-LIC=

Includes: 

Web Usage Controls 

Web Reputation 

Web Security Premium 

WSA-WSP-LIC=

Includes: 

Web Usage Controls

Web Reputation

Sophos and Webroot 
Anti-Malware signatures