Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
C H A P T E R
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Overview
The Cisco Unified CCX Historical Reports system is designed to provide you with
information about the call activities of your Cisco Unified Contact Center Express
(Unified CCX) system. With Cisco Unified CCX Historical Reports, you can
information about the call activities of your Cisco Unified Contact Center Express
(Unified CCX) system. With Cisco Unified CCX Historical Reports, you can
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Easily access historical data
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View, print, and save reports
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Sort and filter reports
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Send scheduled reports to a file or to a printer
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Export reports in a variety of formats, including Portable Document Format
(PDF), Microsoft Excel, Rich Text Format (RTF), Extensible Markup
Language (XML), and Comma-Separated Values (CSV)
(PDF), Microsoft Excel, Rich Text Format (RTF), Extensible Markup
Language (XML), and Comma-Separated Values (CSV)
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Prepare custom reports using a variety of generally available third-party
applications that are designed to create reports from databases
applications that are designed to create reports from databases
The following sections include these topics:
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