Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
Chapter 3 Description of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
The Traffic Analysis Report includes a table that shows the following information
for each date in the report range:
for each date in the report range:
You can sort the Traffic Analysis Report by this criterion:
Field
Description
Date
Date for which information is provided.
Total Incoming
Calls
Calls
Total number of calls received by the Cisco Unified CCX system for the day.
Avg Calls (per hour) Average number of calls received during each hour for the day.
Peak Calls (per
hour)
hour)
Number of calls received during the peak hour(s). (See the next field.)
Peak Hour Start,
Peak Hour End
Peak Hour End
Start and end time of the hour(s) in a day during which the largest number of
calls were received. This hour(s) is defined as the peak hour(s).
calls were received. This hour(s) is defined as the peak hour(s).
Call Duration Avg
Average call length for the day.
Call Duration Min
Length of the shortest call for the day.
Call Duration Max
Length of the longest call for the day.
Sort Criterion
Result
Date
Displays the report in order of the date for which information is provided.