Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 4 Generating Historical Reports
The Report Viewer
Viewing Reports
To view a report, follow these steps:
Procedure
Step 1
In the Unified CCX Historical Reports main window, choose the report settings
that you want.
that you want.
Step 2
Click View.
The report generates and appears in the Report Viewer window.
Some reports can take a few minutes to generate and another few minutes to load
into the Report Viewer window. To cancel a report while it is generating, click
Cancel in the Unified CCX Historical Reports main window or click the Stop
Loading tool in the Report Viewer window.
into the Report Viewer window. To cancel a report while it is generating, click
Cancel in the Unified CCX Historical Reports main window or click the Stop
Loading tool in the Report Viewer window.
When a report appears in the Report Viewer window, you can:
•
Change the size of the display
•
Move to different parts of the report
•
Find specific text in the report
•
Display information about particular groups
To exit the Report Viewer window, click the Close button on the title bar.
Related Topics
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