Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

To view a report, follow these steps:

In the Unified CCX Historical Reports main window, choose the report settings 
that you want.

Click View. 

The report generates and appears in the Report Viewer window.

Some reports can take a few minutes to generate and another few minutes to load 
into the Report Viewer window. To cancel a report while it is generating, click 
Cancel in the Unified CCX Historical Reports main window or click the Stop 
Loading tool in the Report Viewer window.

When a report appears in the Report Viewer window, you can:

Change the size of the display

Move to different parts of the report

Find specific text in the report

Display information about particular groups

To exit the Report Viewer window, click the Close button on the title bar.