Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
A P P E N D I X
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Cisco Unified CCX Reason Codes
This appendix describes the events that cause an agent to go to the Logout state
or Not Ready state. The built-in agent Not Ready reason codes are generated by
the Unified CCX server. The Agent State Detail table includes a valid reason code
for these two states. Reason codes for other states is zero (default).
or Not Ready state. The built-in agent Not Ready reason codes are generated by
the Unified CCX server. The Agent State Detail table includes a valid reason code
for these two states. Reason codes for other states is zero (default).
This appendix includes the following sections:
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About Reason Codes
Reason codes are initiated by the agent from the Cisco Agent Desktop or are
generated by the system. For details on agent-triggered reason code explanations
see the Cisco Agent Desktop User’s Guide and the Cisco Desktop Administrator
User’s Guide.
generated by the system. For details on agent-triggered reason code explanations
see the Cisco Agent Desktop User’s Guide and the Cisco Desktop Administrator
User’s Guide.
The system-generated reason codes are displayed in the following reports when
the Unified CCX server moves an agent to the Logout or Not Ready states:
the Unified CCX server moves an agent to the Logout or Not Ready states:
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Logout reason codes: The Agent Login Logout Activity Report displays
detailed information about the login/logout date, time, and other details for
each session during the report period (see
detailed information about the login/logout date, time, and other details for
each session during the report period (see