Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise

 (via dialingListID and profileID)

 (via gmtZone)

 (via campaignID and profile ID)

 (via campaignID and profileID)

 (via campaignID)

 (via profileID)

Database table name: MonitoredResourceDetail

The MonitoredResourceDetail table records the actual agents who are monitored. The 
RemoteMonitoringDetail table records the original agent or the CSQ that the supervisor plans to 
monitor. Monitoring a CSQ involves monitoring the agents who handle calls for that CSQ. So the actual 
agents (which can be more than one) that are monitored will be recorded in the MonitoredResourceDetail 
table.

The MonitoredResourceDetail table contains the fields shown in 

.

 

active

Whether the record is active in the system. A record 
becomes inactive if the campaign is deleted from the 
system.

f = Inactive

t = Active

boolean

NOT NULL

dateinactive

Date this record was deleted.

datetime year to 
second

NULL

sessionid

Identifier that the system assigned to the call. This 
identifier remains the same for all legs of the call. It is the 
sessionID of the IVR call; that is, when the supervisor 
starts monitoring, the monitoring call itself is an IVR 
call. The supervisor monitors one or more Unified CCX 
calls.

decimal(18)

NOT NULL

Primary Key

startmonitoringreqtime

The time and date that the remote supervisor attempted 
to monitor the agent.

datetime year to 
fraction (3)

NOT NULL