Cisco Cisco Customer Voice Portal 8.0(1)

Writing Scripts for Unified CVP

This chapter discusses using Unified ICME configuration and script editing to access the Unified
CVP solution.

It includes information about how to:

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Set up Unified ICME to interact with Unified CVP

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Write applications for Unified CVP

Note: This chapter contains important information for IVR application developers. It also may
be of interest to Call Center Managers, Unified CVP System Managers, and Unified ICME
System Managers.

This chapter contains the following topics:

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Before You Begin

This chapter makes the following assumptions:

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The information in this chapter assumes that you are already familiar with using Unified
ICME software's ICM Configuration Manager and Script Editor tools for call center operations
and management.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)