Cisco Cisco Customer Voice Portal Downloads Guide De Montage
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Troubleshooting CVP Install / Upgrade / Uninstall
Troubleshooting CVP Install / Upgrade / Uninstall
•
Installing CVP software and performing the initial configuration.
•
Upgrading CVP software.
•
Uninstalling CVP software.
Table 2-2
Troubleshooting
Symptom
Possible Cause and Solution
When installing or
uninstalling the CVP
Application Server software,
an SNMP.exe application
error message appears.
uninstalling the CVP
Application Server software,
an SNMP.exe application
error message appears.
Possible Cause:
The SNMP service is being used by a third-party program (such as the
HP Net Server Agents program) or a previously-installed version of the
CVP Application Server.
HP Net Server Agents program) or a previously-installed version of the
CVP Application Server.
A step in the CVP installation and uninstallation process is to stop the
SNMP service; if the service is in use, an error is generated.
SNMP service; if the service is in use, an error is generated.
Possible Solution:
Click OK in the error message pop-up to stop the SNMP service in order
to successfully install or uninstall the Application Server. Upon reboot,
SNMP will start up automatically.
to successfully install or uninstall the Application Server. Upon reboot,
SNMP will start up automatically.
Note
This action causes a temporary SNMP service interruption.
During CVP installation, the
following error message
appears: “The InstallShield
Engine(iKernel.exe) could
not be installed. Ikernel.exe
could not be copied to
C:\Program Files\Common
Files\InstallShield\Engine\6
following error message
appears: “The InstallShield
Engine(iKernel.exe) could
not be installed. Ikernel.exe
could not be copied to
C:\Program Files\Common
Files\InstallShield\Engine\6
\Intel 32.”
Possible Cause:
Multiple instances of the Install Program are being run.
Note
InstallShield (the install program for the CVP) allows only one
ikernel.exe to be running at a time.
ikernel.exe to be running at a time.
Possible Solution:
Stop all install programs and run the CVP installation program.