Cisco Cisco Agent Desktop 8.0 Guide De Montage
CAD 6.0(2) Installation Guide
1-14
26-July-06
Small Configuration
In this configuration, all the CAD services are co-resident with the peripheral
gateway (PG) and all ICM components. This configuration is not fault-tolerant.
gateway (PG) and all ICM components. This configuration is not fault-tolerant.
The small configuration supports up to 32 simultaneous recordings/playbacks. To
support up to 80 simultaneous recordings/playbacks, the Recording & Playback
service must be moved off-board to a dedicated server.
support up to 80 simultaneous recordings/playbacks, the Recording & Playback
service must be moved off-board to a dedicated server.
Figure 1-1.
Sprawler configuration.
ICM PG
CTI OS
Router
Logger
Admin Workstation
Base Services
VoIP Monitor Service
Rec & Playback Service
Rec & Playback service
moved to dedicated server
(supports up to 80
simultaneous
recordings/playbacks)