Cisco Cisco Agent Desktop 8.0 Guide De Montage

In this configuration, all the CAD services are co-resident with the PG and 
CTI OS. This configuration is not fault-tolerant.

The medium configuration supports up to 32 simultaneous recordings/playbacks. 
To support up to 80 simultaneous recordings/playbacks, the Recording & 
Playback service must be moved off-board to a dedicated server.

ICM PG

CTI OS

Base Services

VoIP Monitor Service

Rec & Playback Service

Rec & Playback service 

moved to dedicated server 

(supports up to 80 

simultaneous 

recordings/playbacks)