Cisco Cisco Finesse 8.5(3) Guide De Montage

Specify the duplex setting of the server
NIC. Options are Full or Half.

Select OK to proceed to Step 9.

On the MTU Configuration screen, select No to keep the default setting for Maximum
Transmission Units (1500).

Your selection of No opens the Static Network Configuration screen.

On the Static Network Configuration screen, enter static network configuration values as follows,
referring to the 

a.

Enter the Host Name.

b.

Enter the IP Address.

c.

Enter the IP Mask.

d.

Enter the GW Address.

e.

Select OK to open the Domain Name System (DNS) Client Configuration screen.

On the DNS Client Configuration screen, select Yes to specify the DNS client information.

IMPORTANT: DNS client configuration is mandatory for Cisco Finesse. You must select Yes
on this screen. If you select No, after the installation is complete, agents will not be able to sign
in to the desktop and you will have to reinstall Finesse.

Specify your DNS client information as follows, referring to the 

a.

Enter the Primary DNS (mandatory).

b.

Enter the Secondary DNS (optional).

c.

Enter the Domain (mandatory).

d.

Select OK to open the Administrator Login Configuration screen.

On the Administrator Login Configuration screen:

a.

Enter the credentials for the administrator. See the 

 for the permissions and responsibilities of this administrator.

b.

Select OK to open the Certificate Information screen.

On the Certificate Information screen:

a.

Enter data to create your Certificate Signing Request—Organization, Unit, Location, State,
and Country.

Cisco Finesse Installation and Getting Started Guide Release 8.5(3)