Cisco Cisco Finesse 8.5(3) Mode D'Emploi

Figure 5: Not Ready Reason Codes

The label for the not ready reason code.

Reason Label

The label has a maximum length of 40
characters and should be unique for each not
ready reason code. Both alphanumeric and
special characters are supported.

Note: The Not Ready Reason Code
Management gadget does allow you to create
different reason codes using the same label with
a different code. However, if a label is not
unique, multiple entries with the same label
will appear on the Agent Desktop and agents
may select the incorrect code.

A code for the not ready reason.

Reason Code

The code can be any value between 0 and
65535. This value should be unique for each
not ready reason code.

Note: The Not Ready Reason Code
Management gadget does allow you to create
different reason codes using the same code with
a different label. However, if a code is not
unique, the Agent Desktop may not always
show the correct label.

•

Add—Add a new not ready reason code.

•

Edit—Edit an existing not ready reason code.

•

Delete—Delete a not ready reason code.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)