Cisco Cisco Finesse 8.5(3) Guida Utente
Figure 5: Not Ready Reason Codes
Table 4: Not Ready Reason Code Management
Explanation
Field
The label for the not ready reason code.
Reason Label
The label has a maximum length of 40
characters and should be unique for each not
ready reason code. Both alphanumeric and
special characters are supported.
characters and should be unique for each not
ready reason code. Both alphanumeric and
special characters are supported.
Note: The Not Ready Reason Code
Management gadget does allow you to create
different reason codes using the same label with
a different code. However, if a label is not
unique, multiple entries with the same label
will appear on the Agent Desktop and agents
may select the incorrect code.
Management gadget does allow you to create
different reason codes using the same label with
a different code. However, if a label is not
unique, multiple entries with the same label
will appear on the Agent Desktop and agents
may select the incorrect code.
A code for the not ready reason.
Reason Code
The code can be any value between 0 and
65535. This value should be unique for each
not ready reason code.
65535. This value should be unique for each
not ready reason code.
Note: The Not Ready Reason Code
Management gadget does allow you to create
different reason codes using the same code with
a different label. However, if a code is not
unique, the Agent Desktop may not always
show the correct label.
Management gadget does allow you to create
different reason codes using the same code with
a different label. However, if a code is not
unique, the Agent Desktop may not always
show the correct label.
Actions on the Not Ready Reason Code Management gadget:
•
Add—Add a new not ready reason code.
•
Edit—Edit an existing not ready reason code.
•
Delete—Delete a not ready reason code.
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
11
Chapter 1: The Administration Console
Configuring Not Ready Reason Codes