Cisco Cisco Finesse 8.5(3) Mode D'Emploi

Timestamps are placed in the file name of each desktop log.

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Servm log: file get activelog platform/log/servm*.* compress

Use this command to obtain logs generated by the platform service manager that manages
the starting and stopping of the various Finesse services.

Note that the desktop and servm logs are compressed to one set of files.

Compressed logs are stored to the following path on the SFTP server: <IP address>\<date
time stamp>\active_nnn.tgz , where nnn is timestamp in long format.

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Platform Tomcat logs: file get activelog tomcat/logs recurs compress

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VOS install log: file get install install.log

Note: Log collection may fail when using the compress flag if there are a lot of log files. If
collection fails, run the command again without the compress flag.

Cisco Security Agent

Run the following command to disable Cisco Security Agent (mandatory): utils csa disable

You must run this command at the completion of the installation to disable Cisco Security
Agent. CSA prevents some Finesse operations.

Finesse Services

To view, start, or stop services:

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To retrieve the status of services: utils service list

This command retrieves a list of all services and their status.

Services are shown in one of the following states: STOPPED, STARTING, or STARTED.

STOPPED means the service is not running. STARTING means the service is starting
operation and performing any necessary initialization. STARTED means the service has
successfully initialized and is operational.

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To start a service: utils service start service name

This command starts the named service.

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To stop a service: utils service stop service name

This command stops the named service.

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To start Cisco Tomcat: utils service start Cisco Tomcat

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)