Cisco Cisco Finesse 8.5(3) Mode D'Emploi

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To stop Cisco Tomcat: utils service stop Cisco Tomcat

Note: If a Cisco Finesse service-related problem exists, we recommend a restart of a Finesse
service as a last resort. Most service-related problems cannot be corrected by restarting a
service. Restarting A Cisco DB is never recommended.

Upgrade

Run the following command to install upgrades: utils system upgrade

This command allows you to install upgrades and Cisco Option Package (COP) files from both
local and remote directories.

Remote Account

Run the following command to enable, disable, create, and check the status of a remote access
account: utils remote_account

A remote account generates a pass phrase that allows Cisco support personnel to get access to
the system for the specified life of the account.

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utils remote_account create account life

account is the account name. life indicates the life of the account in days.

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Replication

To check replication status, run the following commands on the primary Finesse server:

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This command runs the replication status check in the background.

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This command returns the replication status on both the primary and secondary Finesse
servers.

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Check the RTMT counter value for replication. If all nodes in the cluster show a replication
status of 2, replication is functioning correctly.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)