Cisco Cisco Agent Desktop 8.5 Guide De Montage
Cisco CAD Installation Guide
80
August 8, 2012
If you are upgrading a replicated system:
■
Shut down replication on both servers before beginning the following
procedure. For instructions, see
procedure. For instructions, see
NOTE: If you do not shut down replication before beginning the
procedure, your CAD Services LDAP database may become corrupted.
procedure, your CAD Services LDAP database may become corrupted.
■
Complete steps 1 and 2 on the primary server and the remaining steps on the
secondary server.
secondary server.
To upgrade from CAD 7.0 or 7.1 to CAD 7.2:
1. Install CAD 7.2.
After the installation finishes, CAD Configuration Setup starts automatically.
2. In CAD Configuration Setup, verify that the data is correct in the data entry
windows as described in
.
a. In the Recording and Statistics Service Database window, leave Blank
Database selected. Your recording and statistics data will be restored
automatically. A new database will not be configured.
automatically. A new database will not be configured.
b. In the Restore Backup Data window, leave No selected. Your CAD LDAP
configuration data will be restored automatically.
c. Exit CAD Configuration Setup.
If you are upgrading a single server, you have completed the upgrade.
If you are upgrading a replicated system, complete the remaining steps on the
secondary server.
secondary server.
3. Log on to the secondary server.
4. Install CAD 7.2.
After the installation finishes, CAD Configuration Setup starts automatically.
5. In CAD Configuration Setup, complete the data entry windows as described in
.
6. After you complete all of the data entry windows and exit CAD Configuration
Setup, the upgrade is done and replication is re-established.
Upgrading CAD 7.2 to a Newer Version
CAD 7.2 can be upgraded to a newer version of 7.2 by installing the new version over
the old version. Configuration data and recordings are preserved during the upgrade
and do not need to be backed up.
the old version. Configuration data and recordings are preserved during the upgrade
and do not need to be backed up.