Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

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August 8, 2012

If you are upgrading a replicated system:

■

Shut down replication on both servers before beginning the following 
procedure. For instructions, see 

NOTE:  If you do not shut down replication before beginning the 
procedure, your CAD Services LDAP database may become corrupted.

■

Complete steps 1 and 2 on the primary server and the remaining steps on the 
secondary server.

1. Install CAD 7.2.

After the installation finishes, CAD Configuration Setup starts automatically.

2. In CAD Configuration Setup, verify that the data is correct in the data entry 

windows as described in 

.

a. In the Recording and Statistics Service Database window, leave Blank 

Database selected. Your recording and statistics data will be restored 
automatically. A new database will not be configured.

b. In the Restore Backup Data window, leave No selected. Your CAD LDAP 

configuration data will be restored automatically.

c. Exit CAD Configuration Setup.

If you are upgrading a single server, you have completed the upgrade.

If you are upgrading a replicated system, complete the remaining steps on the 
secondary server.

3. Log on to the secondary server.

4. Install CAD 7.2.

After the installation finishes, CAD Configuration Setup starts automatically.

5. In CAD Configuration Setup, complete the data entry windows as described in 

.

6. After you complete all of the data entry windows and exit CAD Configuration 

Setup, the upgrade is done and replication is re-established.

Upgrading CAD 7.2 to a Newer Version

CAD 7.2 can be upgraded to a newer version of 7.2 by installing the new version over 
the old version. Configuration data and recordings are preserved during the upgrade 
and do not need to be backed up.